Product Warranty

(Terms & Conditions)

-Consumers have the right to apply for a legal warranty of 1 year for any ebikes that are purchased from Cyclieco, effective from the date of original purchase, whether from Cyclieco directly or from any of its authorised distribution partners.

-The terms of this warranty only apply to consumers that have officially registered for Product Warranty here on our website (see "Warranty" page). Consumers are therefore highly recommended to register their ebikes for Product Warranty as soon as possible from the date of original purchase. A proof of original purchase (i.e original receipt) will be required upon registration of Product Warranty.

-Once registered, this 1-year warranty can still be valid if the bike is transferred to another owner. However, the original owner needs to inform us of this change in ownership so that we can transfer whatever remains of their 1-year warranty period to the new owner. Failure to do so will mean that any warranty claims by the new owner will not be valid.

-This warranty covers all original components against defects in workmanship and materials (e.g. in case the products do not correspond with the product description in the user manual or do not correspond with the advertisement of the product).

-The warranty does not cover damages or defects due to accidents; an incorrect assembly or installation of the product by the user; an improper or negligent use; operation or transformation of the product; a maintenance contrary to the maintenance instructions of the product (eg. lack of maintenance of the brakes).

-The warranty does not extend to parts that naturally deteriorate and need to be replaced due to normal use. The anticipated lifetime of these parts is dependent on factors such as the extent of use, maintenance, and overall handling. It is the responsibility of the owner to regularly inspect and adequately maintain their bicycle, and replace parts when they have reached their wear threshold. These parts include but are not limited to; tires, tubes, brake discs, brake pads, cables, belts, sprockets, spokes, bearings, saddle damage.

-It is the responsibility of the customer to ensure that the battery is charged at the appropriate intervals (6-8 weeks) if not using the bike. Failure to do so may cause the battery to go into deep discharge mode, which is a necessary safety feature and requires a replacement of the battery at cost to the customer.

-The warranty explicitly excludes coverage for any issues arising from the alteration or transformation of the product, including the use of third-party applications to modify or adjust motor controller settings. It is important to note that even a single modification can directly result in damages. Moreover, if such alterations lead to issues with other aspects of the bike, including its hardware, those specific issues will also not be covered under this warranty.

-Claims under the warranty must be made directly to Cyclieco. Any repair under warranty needs to be executed by Cyclieco or approved by Cyclieco in advance. If not, Cyclieco has the right to refuse the warranty claim.

-If a warranty claim is accepted, we will, in our sole discretion, provide a replacement (which is not necessarily identical) for any defective part or component(s), or we may make reasonable commercial efforts to fix the part or components. Cyclieco will cover the expenses of the part, shipping, and any associated repair labor costs. Any additional transportation costs (such as those incurred if the customer requests an on-site technician to carry out the repair, or travel expenses to and from a service point) will be the responsibility of the customer.

-The customer must return the defective part under warranty (replaced during a repair) to Cyclieco, unless specifically stated otherwise by Cyclieco. Cyclieco has the right to withhold further repairs or support until the defective part has been returned to Cyclieco.

-Any replacement parts or components will be covered under warranty for the same length of time as the original product, and will expire at the same time as the original product's warranty.

-The warranty referred to in this article applies to products intended for use within Cyclieco shipping countries: Thailand. Cyclieco has no (warranty) obligations towards the consumer should the product be used outside those countries.



-Scratches and cosmetic damage (such as colour fading and paint chipping) are not covered by warranty.

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CYCLIECO CO.,LTD.



Address : 39/2 Moo 1, Chachoengsao-Bangpakong Rd., T. Sanphudas,

A. Banpho, Chachoengsao 24140 THAILAND