FAQ

Shipping Policy

If I order online in Thailand, how long will delivery take?
Local orders from Thailand will be delivered within 3-5 working days upon order confirmation.
Do you ship internationally?
Yes, we can ship internationally in case of overseas orders however shipping cost and leadtime will vary country-by-country.

Product Information

How fast can your e-bicycles go?

The max speed of our e-bicycles is 25km/hr(Glider) and 30km/hr(Glider X).

For full product information, please consult your instruction manual.

How heavy are your e-bicycles?

The weight varies depending on model however generally our e-bicycles can weigh between 18-28kg.

For full product information, please consult your instruction manual.

Regulations of Use

Can electric bicycles be ridden on the road?
Yes. E-bikes are considered an electrically assisted pedal cycle (EAPC), which have certain regulations, including they must have pedals that can propel it, they must show the power output or the motors manufacturer, and they must also show the batteries voltage or the bikes top speed.

Electric bicycles which meet these EAPC standards are perfectly free to be used on the roads.
Can I bring an electric bike on the BTS/MRT?
Yes, just like regular foldable bicycles, you can bring a foldable e-bicycle onto BTS or MRT however the bike needs to be folded at all times.
Do I need a license to own and ride an e-bicycle?
No, just like regular bicycles, you do not need to have a license to own or ride an e-bicycle. However, the wearing of protective gear is recommended as a safety precaution.

Product Warranty

Does my electric bicycle come with any product warranty?

Yes, all our bikes come with 1 year warranty.


How do I register for product warranty?
Navigate to our Warranty page and fill up and submit our product warranty registration form.
What is covered in the product warranty?
For full terms and conditions of your product warranty, please navigate to our Warranty page and click the button "Full Terms & Conditions" located at the bottom of the page.

Battery

Is it safe to charge the battery in my home?
Yes, it is safe to remove the battery and charge it separate from the bicycle.
How long does the battery take to be fully charged?
Approximately 3 hours
This website uses cookies for best user experience, to find out more you can go to our Privacy Policy and Cookies Policy
Compare product
0/4
Remove all
Compare